I often tell clients that in business “everything is fine until it isn’t.”
That adage proves true for successful companies that are busy selling products and services when a crisis hits. That crisis can be in the form of a customer’s rejection of a large shipment, an IRS audit, a lawsuit that requires time and resources from management, an employment claim that attracts unwanted attention to human resource failures, a security breach that threatens to expose customer data, or the departure of the firm’s sales force or executives who are leveraging the client’s strategies to compete and lure away valued customers. Many successful businesses have grown faster than their business practices. Even high performing businesses may face a compliance breach that permeates the business practices or products in a way that may result in unwanted visibility, a loss of competitive advantage, or the departure of long-standing customers. Each of these scenarios may be on the horizon for every company, and they are all preventable with proactive planning, management, and collaboration with the right professionals.